Case Study: Introduction of Electronic Triage in a Minor Eye Conditions Service in Devon
26 April 2021
A LOCSU case study has looked at the introduction of an electronic triage system in the Devon Minor Eye Conditions Service.
Faced with a time-consuming paper-based triage system an electronic system was introduced in August 2019 capturing patient details and presenting symptoms.
By introducing the electronic triage system approximately 20% of people presenting to MECS were care navigated to another service or managed with very simple advice and guidance to enable self-care to take place
Jonathan Drew Operations Director Primary Eyecare Devon said:
“The pandemic has reinforced the value of this service to eye health in the area. The changes we implemented contributed to the service by signposting to the most appropriate clinician or clinical service and allowed us to give advice and guidance to initiate self-care where appropriate. These are only part of the ongoing development of this primary care extended service.”
Chair of Devon LOC and PED MECS CGPL Max Halford added:
“We now need to look at provision more widely across the county and at the same time evolve into the next generation of CUES-type services to ensure we are maximising opportunities for patient care within our localities.
“We have proven the efficacy of the service, which will make future commissioning decisions robust, and we will take the learnings from our data to develop the next generation of community provision.”
LOCs who wish to find out more and explore the possibility of a service of this kind for their area should contact their LOCSU Optical Lead.
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