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Community Minor and Urgent Eye Care Case Studies

Case Studies

Referral Feedback Within CUES in Manchester

This case study provides an example of effective collaboration between Optometry and Ophthalmology. Feedback on referrals helps to improve skills and clinical confidence in referral decision making.

CUES established in Bath and North East Somerset, Swindon and Wiltshire in record time

This case study looks at the COVID-19 Urgent Eyecare Service (CUES) which was implemented in Bath and North East Somerset, Swindon and Wiltshire in just six days.

85% of patients have been fully managed in the service with excellent service user experience and positive feedback. 150 face-to-face appointments avoided with 22% managed entirely through the virtual service, ensuring patient and practitioner safety.

MECS

Introduction of Electronic Triage in a Minor Eye Conditions Service in Devon

This case study looks at the introduction of electronic triage within an established MECs service and support for patient self-care.

The introduction of the primary care MECS service in October 2018 led to a significant reduction in demand for the walk-in urgent care service delivered by the hospital and so MECS delivered in its aim to ease the workload at the local hospital’s urgent care department.