LOCs endeavour to carry out their duties with fairness and diligence and do not envisage receiving many complaints but nevertheless it is important to plan for such an eventuality. The policy template includes steps to take in the event of a LOC receiving a complaint.
This guidance is being updated as part of the development of a new Governance Framework for LOCs. Find out more in the members area of the website here – you will need to log in to view this.